Terms & Conditions
Last Updated: September 2026
Welcome to Kimmiecakes’n’more LTD. By placing an order with us, making a payment, booking our catering services, or using our website, you agree to the following Terms & Conditions.
Please read these terms carefully before placing an order.
1. Orders & Bookings
All orders are subject to availability and are not confirmed until we have accepted your order and any required deposit or payment has been received.
Customers are responsible for providing accurate information when ordering, including the required date, collection or delivery details, quantities, cake size, flavours, design requirements and event information.
Please check your order details carefully before making payment.
2. Payments & Deposits
For custom cakes, catering and event bookings, a 50% non-refundable deposit may be required to secure your date.
The remaining balance must be paid by the agreed payment deadline. Your booking may be cancelled if payment is not received by the due date.
Orders placed at short notice may require full payment at the time of booking.
3. Cancellations & Changes
If you need to cancel or change an order, please contact us as soon as possible.
Deposits used to secure bookings are generally non-refundable where permitted by applicable law.
Changes to confirmed orders are subject to availability and may result in additional charges, particularly where ingredients, decorations, personalised items or other materials have already been purchased or prepared.
We reserve the right to decline substantial last-minute changes.
4. Custom Cakes & Designs
Our cakes are handmade and individually decorated. Inspiration photographs may be provided to help us understand your preferred style; however, we do not guarantee an exact replica of another cake or design.
Colours, decorations, positioning and handmade elements may vary slightly from reference photographs.
Any non-edible elements used on a cake, including cake toppers, supports, dowels, wires or decorative pieces, should be removed before consumption.
5. Food Orders & Catering
Food quantities and portions are prepared according to the order agreed with the customer.
For event catering, customers must provide accurate information regarding the number of guests, venue, access arrangements and service requirements.
Additional services, staff, equipment, setup, delivery, waiting time or additional service hours may incur extra charges.
6. Collection
Customers must collect their orders at the agreed date and time.
Once an order has been collected, the customer is responsible for transporting and storing it correctly.
Cakes should be transported on a flat, stable surface and kept away from direct sunlight and excessive heat.
7. Delivery
Delivery is available for selected orders and locations and may incur an additional charge.
Customers must provide a complete and accurate delivery address and ensure someone is available to receive the order at the agreed time.
We will make reasonable efforts to deliver within the agreed timeframe, but circumstances outside our reasonable control may occasionally cause delays.
8. Allergies & Dietary Requirements
Customers must inform us of any allergies, intolerances or dietary requirements before placing an order.
Our products are prepared in a kitchen where a variety of ingredients and allergens may be handled. Although care is taken during preparation, we cannot guarantee that products will be completely free from traces of allergens unless expressly confirmed by us.
Please contact us before ordering if you require allergen information about a particular product.
9. Storage & Food Safety
Customers are responsible for following any storage, reheating or serving instructions provided with their order.
Once food has been delivered or collected, it should be stored and handled appropriately.
Kimmiecakes’n’more LTD cannot accept responsibility for deterioration or damage caused by incorrect transportation, storage or handling after the order has been handed over to the customer.
10. Refunds & Problems With Your Order
As many of our products are freshly prepared, personalised, made to order or perishable, cancellation and return rights may differ from those that apply to standard non-perishable online purchases.
If there is a problem with your order, please contact us as soon as reasonably possible and provide photographs where appropriate so that we can investigate.
Nothing in these Terms & Conditions affects your statutory rights.
11. Product Images
Photographs displayed on our website and social media are examples of our work.
As our products are handmade, the final appearance may vary slightly from photographs displayed online.
12. Events & Venue Access
For catering or event services, the customer is responsible for ensuring that we have suitable access to the venue at the agreed time.
Any parking charges, access fees, congestion charges or other event-specific costs may be added to the booking where agreed or reasonably applicable.
Significant delays caused by the customer or venue may result in additional charges.
13. Photography & Social Media
We may photograph our cakes, food, catering displays and other work for our portfolio, website and social media.
We will not intentionally publish identifiable photographs of customers or their guests without appropriate permission.
14. Website Use
All website content, including our branding, original photographs, graphics and written content, belongs to Kimmiecakes’n’more LTD or is used with appropriate permission.
Content must not be copied, reproduced or used commercially without permission.
15. Privacy
Personal information provided when making an enquiry or placing an order will be handled in accordance with our Privacy Policy and applicable data protection requirements.
16. Contact Us
If you have any questions about these Terms & Conditions, your booking or an order, please contact us
By placing an order or paying a deposit/invoice, you confirm that you have read and accepted these Terms & Conditions.
Kimmiecakes’n’more LTD
Quality in every detail, love in every bite.